Frequently Asked Questions

"Be Safe Be Easy" has been deeply imprinted in the hearts of Beeasy products and every Beeasy employee. We cherish the trust of every customer and always pay attention to what you care about.

We have compiled the questions that customers often ask about purchasing BEEASY, and we believe it will be helpful to you!

 

Case Questions
1:Is Your Phone Case Waterproof?

Beeasywaterproof phone case is waterproof with IP68 standard and can stay underwater for 1 hour at a depth of more than 3 meters. It can easily protect your phone from water, rain or snow, which is very suitable for underwater, swimming or daily use.

2:Is Your Protective Case Compatible With My Phone?

At present, our waterproof protective case is compatible with well-known mobile phone brands such as Apple, Samsung, and Huawei. You can choose the corresponding protective case according to your mobile phone model.

3:How to install the Phone Case？

Beeasy phone case is very easy to install. We provide installation instructions in the package. You can also follow the video installation on the product purchase page or in Video Tutorials.

Warranty Questions
1：How Long Is My Beeasy Product Under Warranty? What Does The Warranty Policy Cover?

To ensure consumer protection and foster confidence in Beeasy products, we offer a lifetime warranty on all purchases made directly from our official Beeasy store.This commitment underscores our dedication to providing exceptional quality and customer satisfaction.

Our warranty covers only Beeasy products, not free accessories. See our warranty policy for details.

2：How Do I Request A Replacement? Will I Be Required To Provide Proof Of My Purchase?

To facilitate a smooth warranty process, a nominal shipping fee will be applied to cover the cost of product replacement.

To initiate a warranty claim, we kindly request that you provide high-quality photos or videos of the damaged product, along with your return address, contact information, and order details to our offical email. The damaged product must be returned to us prior to or upon shipment of the replacement.

Failure to comply with these requirements may result in the denial of a warranty claim.

3：I Have Sent In The Requested Information On My Warranty Claim. When Will I Receive My Replacement?

If your claim is approved, you will receive an email update within 3-5 business days and then a tracking number when your replacement is shipped.

If it takes longer than 5 days, you can contact our customer service directly by phone for assistance.

4：If I Purchased My Product From A Retailer, Can I Get A Warranty Replacement?

To ensure you receive authentic Beeasy products with our warranty coverage, we recommend purchasing directly from our official store at beeasystore.com or our authorized Amazon store. Products acquired through other channels may not be genuine and therefore ineligible for warranty support.

Upon verification of a legitimate Beeasy product purchase, we will promptly process your request.

5：What Is Required For A Warranty Claim?

All warranty claims will require a photo of the damaged product and a small shipping and handling fee. We also may ask that the damaged products be returned to us for evaluation by our engieneers.

Customers who do not comply with these requests may be denied a warranty replacement.

Order/Return Questions
1：Why Isn't My Order Processing?

We’re sorry you’re experiencing unexpected delays in your order. Here is a list of possible reasons as to why your order is not processing:

  • The billing address that is on the order does not match the billing address where the card statement is mailed to
  • Your order is failed to unsuccessful payment
  • We have processed it, but the system has not updated your order information
  • Due to the time difference/holiday, our logistics staff is taking a break and will process it for you once they resume work
2：How Can I Check My Return Order?

When we agree to the return, we will send the order number to your email address. You can check your return order by logging into the logistics system.For more refund information, please refer to our Return Policy.

3：Can I Modify My Order After I've Submitted It Online?

If you've recently placed an online order and wish to make changes, please promptly review your order confirmation for accuracy. Should you identify any errors, kindly contact our customer support team at +01 (334) 357-5420 for immediate assistance.

Please note that once an order is submitted, it is automatically forwarded to our fulfillment department for processing.

Consequently, modifications to existing orders are not feasible. In such cases, it will be necessary to cancel the original order and place a new one with the desired changes.

4：What Is Your Return Policy?

We will accept returns within 30 days of the original purchase only if the product was purchased directly from Beeasystore

Shipping
1：How Long Can I Expect To Receive My Order?

Beeasy offers a range of shipping options to suit your needs, including our budget-friendly standard shipping. For detailed shipping information, please refer to our shipping policy.

Below are estimated shipping times, which include our order processing period:

  • US Orders: Approximately 7-12 business days
  • European Orders: Approximately 8-12 business days

Please note that these are estimates, and actual delivery times may vary based on factors such as location and customs clearance.

2：Will I Be Able To Track My Order? If So, How Do I Track It?

Yes. Once your order is shipped, you will receive an email with tracking information.

Also, if you want to check the specific shipping status of your package, you can log in to My Account, select Orders, and you can see the details of your order.

Please note that it may take 1-2 days, sometimes even longer, after shipping for tracking information to be updated.